FAQ

Shipping

 

• Once we have received the inventory, we will package the items individually, and each customer will receive an email confirming the order has been shipped + the tracking number.
• All products are ready to ship unless it says "pre-order" in the description. 
  

 

How do pre-orders work?

• Production for bulk order will start once pre-orders start
• After the bulk order arrives at our warehouse (1-2 weeks), we will ship out the packages accordingly.
• After we have shipped the items from our warehouse, the customer will be provided with a tracking number and dependent on the customer's location, shipping takes (3-7 days).

 

SIZING

 

• The sizing for the shirts run oversized (especially the sleeves)
• We recommend going with your recommended size for the more boxier and oversized fit or sizing down for a regular fit.
• Check the measurements for each product (on the product page, last image)
• If you have further questions/recommendations for your size, please email us at shake@ondastudios.com or send us a direct message on instagram @ondastudioshq.

 

 Refunds/Returns

 

Unfortunately we do not offer refunds for this specific time period. However, if you believe that the item that you received was damaged, used, or not in the condition as advertised, please follow the instructions down below. 

1. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

2. To start a return, you can contact us at shake@ondastudios.com with the reasoning of the return and the information provided above.

3. We will review the reasoning and if your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.